Privacy Policy

Effective Date: (add date)

This Privacy Policy explains how EDUSOLVER IO ("we", "our", "us") collects, stores, uses, and protects your personal data. By using EDUSOLVER IO, you agree to the practices described below.

EDUSOLVER IO is operated by an individual residing in Portugal.

This Policy complies with GDPR (EU), CCPA (California), COPPA (children under 13), and other applicable privacy regulations.

1. Information We Collect

We collect the following categories of data when you use EDUSOLVER IO:

1.1 Account Information

When you create an account, we collect:

• Email address
• Name and profile information (if using Google Login)
• Password (if you register via email + password)

Passwords are encrypted using industry-standard hashing methods and are never stored in plain text.

1.2 Usage Information

We collect:

• IP address
• Text queries, prompts, and AI-generated responses
• Uploaded files (PDF, images, audio, documents)
• Chat history
• Analytics events (page visits, clicks, interactions)
• Error logs returned by third-party AI providers

1.3 Device & Technical Data

• Browser type and version
• Device type
• Session metadata
• Approximate location (based on IP)

We do not collect payment card details — they are handled by our payment processor.

2. Uploaded Files & Data Retention

2.1 File Types

You may upload:

• PDF
• PNG / JPG
• Audio files (common formats, when available)
• Document formats like DOCX (future feature)

2.2 Retention Period

Uploaded files are stored indefinitely, unless you delete them or request account deletion.

2.3 Use of Uploaded Files

Uploaded files may be:

• processed by AI models
• used internally to improve EDUSOLVER IO
• used by third-party AI providers (e.g., OpenAI, Anthropic, FAL AI) to improve their models, according to their policies

Opt-out from training is not available, because third-party AI providers may use data to improve their systems.

2.4 Public Content for Free Plan Users

Users on the Free Plan grant EDUSOLVER IO a non-exclusive license to publish anonymized questions and AI-generated answers publicly in the "Questions" section, unless they request deletion.

Uploaded files may be published in the Questions section if the user is unregistered or using the Free Plan, as part of our public question archive. If the user requests deletion, we will remove the file and may retain only the text of the question in anonymized form.

3. How We Use Your Data

We use your data to:

• Provide and operate EDUSOLVER IO
• Improve the accuracy and performance of AI responses
• Develop new AI features and models
• Enhance user experience
• Monitor performance and prevent abuse
• Analyze usage trends (analytics)
• Display contextual (non-personalized) ads to free users
• Ensure compliance with Terms and Fair Usage Policy

We do not sell personal data.

4. Legal Basis for Processing (GDPR)

We rely on the following legal bases:

• Contract: to provide EDUSOLVER IO services
• Legitimate Interests: to improve our services, prevent fraud, ensure security, and analyze usage patterns
• Consent: where you have given explicit consent for specific processing activities
• Legal Obligation: to comply with applicable laws and regulations

5. Data Sharing

We share data with third-party AI providers (OpenAI, Anthropic, FAL AI, etc.) to process your requests. These providers may use your data to improve their models according to their own privacy policies.

We do not sell your personal information to third parties.

6. Your Rights

Under applicable privacy laws (e.g., GDPR, CCPA), you have the right to:

• Access your personal data
• Correct inaccuracies
• Request deletion
• Object to certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected].

7. Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

EDUSOLVER IO is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated to users. The Effective Date will be updated when changes are made.

10. Contact

For any questions or concerns regarding your data, contact us at: [email protected]